Sunday, August 28, 2005

What Airlines Does The Best -- Discrimination!

After reading Kevin's suggestion, I emailed JetBlue through its Speak Up page about the in-flight captions.

They responded. In fact, they were lying. I checked with Jason Lamberton about it, he confirmed that they said the same thing 2 years ago when he rang them up about the in-flight captions.

As you can see, we need to whack some baseball bats in these airlines for perpetuating such discrimination on Deaf customers for too long. Boycotting will not help because they viewed Deaf customers to be "insignificant" numbers to deal with.

Here is the e-mail that I received from JetBlue:
Re: email received Friday,08/26/05 11:48 AM, Speak Up 1089962

Dear Mr. Taylor,

Thank you for your email regarding closed caption on the DIRECTV® system used on JetBlue aircraft. At this time our DIRECTV® system is not capable of decoding closed caption signals. However, we do have our engineers investigating ways for us to offer closed captioning in the future.

Please know that JetBlue is in full compliance with regulations regarding customers traveling with disabilities. We appreciate your interest in JetBlue and look forward to welcoming you onboard another JetBlue flight soon.


John Adams
Customer Commitment Crew
JetBlue Airways
Crewmember 21996

In fact, they are lying. DIRECTV is capable of decoding captions on all modernized TV sets! I knew of several friends that has DIRECTV in their homes. IN fact, they decoded just fine.

Did you know that they are working on a plan to modernize the planes with a system for hearing customers to use the cell phones for their convenient means? If they can do it, that is utterly unfair because I think the captions has to be done first before satisfy the damned supply and demand factor!

Obviously, the diplomatic approach as Kevin suggested has resulted in another bullshit by a hearing corporation -- so what is the next option? I'm in favor of something else.

I'm sick of dealing with these hearie liars.


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